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Freemax Rexa Plus Returns and Credit Notes for Bulk Buyers
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Plus protects the relationship when something goes wrong.
What follows is a practical view of returns and credit notes for the Rexa Plus, written for people who place repeat orders rather than one off buys.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa Plus.
Why returns and credit notes matters on the Rexa Plus
Distinguish between a defect claim and a change of mind before agreeing any action.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Plus |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1000 mAh |
| Output range | 12-30 W |
| Capacity | 1.2 ml |
| Charging | Magnetic dock |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Confirm the exact configuration in writing before the deposit is paid.
- Retain one sealed sample carton from every batch for reference.
- Agree in advance who pays for return freight on a defect claim.
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (166 units) | Tier 1 | 30-45 days |
| Pallet (1503 units) | Tier 2 | 7-12 days |
| Container (17155 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Rexa Plus defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
A short quarterly review of these points will keep the Rexa Plus range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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