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Freemax Starre Lite Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Lite protects the relationship when something goes wrong.
Wholesale demand in this category is driven less by novelty than by consistency, and returns and credit notes is where that consistency is measured.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Starre Lite
Distinguish between a defect claim and a change of mind before agreeing any action.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Lite |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1500 mAh |
| Output range | 5-60 W |
| Capacity | 2.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre Lite.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (157 units) | Tier 1 | 14-21 days |
| Pallet (1289 units) | Tier 2 | 30-45 days |
| Container (10546 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre Lite defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.