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Freemax Starre Returns and Credit Notes Explained
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre protects the relationship when something goes wrong.
Across the trade, returns and credit notes is the point where good intentions meet operational reality on the Starre.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre economics actually settle.
Why returns and credit notes matters on the Starre
Distinguish between a defect claim and a change of mind before agreeing any action.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1000 mAh |
| Output range | 5-30 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 240 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre.
Checklist
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
- Check carton quantities against the commercial invoice line by line.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (97 units) | Tier 1 | 14-21 days |
| Pallet (1193 units) | Tier 2 | 7-12 days |
| Container (16299 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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