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How to Source Freemax Rexa 2: Warranty and After Sales
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 2 line.
Distributors reviewing their Rexa 2 range usually find that warranty and after sales explains most of the variance in results between accounts.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Why warranty and after sales matters on the Rexa 2
A clear dead on arrival policy removes friction for retail partners.
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 2 economics actually settle.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 2 |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 400 mAh |
| Output range | 5-30 W |
| Capacity | 3.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 100 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa 2 economics actually settle.
Consistency across batches matters more than peak performance for Rexa 2, and warranty and after sales is where inconsistency first appears.
Checklist
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Keep certificates current and filed against the exact model name.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (183 units) | Tier 1 | 14-21 days |
| Pallet (1438 units) | Tier 2 | 7-12 days |
| Container (15548 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Rexa 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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