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Returns and Credit Notes Guide for Freemax Galex 2

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Galex 2 protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Galex 2 is either created or lost.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Galex 2

Distinguish between a defect claim and a change of mind before agreeing any action.

The most common mistake is optimising for the first order instead of the fourth, which is where Galex 2 economics actually settle.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Galex 2
Brand	Freemax
Category	Vape Devices
Battery	400 mAh
Output range	10-60 W
Capacity	1.0 ml
Charging	Magnetic dock
Coil options	0.4 / 0.6 ohm
Carton quantity	200 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Checklist

Check carton quantities against the commercial invoice line by line.
Record the arrival condition with photographs on the day of delivery.
Agree in advance who pays for return freight on a defect claim.
Review the reorder point after one full selling cycle.
Verify that artwork matches the approved compliance template.
Keep certificates current and filed against the exact model name.

Commercial terms

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Volume tier	Indicative unit level	Lead time
Carton (137 units)	Tier 1	7-12 days
Pallet (1097 units)	Tier 2	7-12 days
Container (19633 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Galex 2 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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