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Returns and Credit Notes Guide for Freemax Onnix
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix protects the relationship when something goes wrong.
Wholesale demand in this category is driven less by novelty than by consistency, and returns and credit notes is where that consistency is measured.
Consistency across batches matters more than peak performance for Onnix, and returns and credit notes is where inconsistency first appears.
Why returns and credit notes matters on the Onnix
Distinguish between a defect claim and a change of mind before agreeing any action.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Onnix.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1100 mAh |
| Output range | 8-25 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Consistency across batches matters more than peak performance for Onnix, and returns and credit notes is where inconsistency first appears.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix economics actually settle.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Check carton quantities against the commercial invoice line by line.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Request batch photographs and a packing list prior to shipment.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (188 units) | Tier 1 | 7-12 days |
| Pallet (510 units) | Tier 2 | 30-45 days |
| Container (18234 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Onnix defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.