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Returns and Credit Notes Guide for Freemax Onnix 3
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix 3 protects the relationship when something goes wrong.
The Onnix 3 has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Why returns and credit notes matters on the Onnix 3
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix 3 economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix 3 |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1000 mAh |
| Output range | 12-40 W |
| Capacity | 1.2 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Checklist
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Agree in advance who pays for return freight on a defect claim.
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (193 units) | Tier 1 | 21-30 days |
| Pallet (1266 units) | Tier 2 | 30-45 days |
| Container (19263 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Onnix 3 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
A short quarterly review of these points will keep the Onnix 3 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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