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Returns and Credit Notes Guide for Freemax Rexa Air
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Air protects the relationship when something goes wrong.
Distributors reviewing their Rexa Air range usually find that returns and credit notes explains most of the variance in results between accounts.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Why returns and credit notes matters on the Rexa Air
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Rexa Air.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Air |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 1300 mAh |
| Output range | 5-40 W |
| Capacity | 5.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Request batch photographs and a packing list prior to shipment.
- Confirm the exact configuration in writing before the deposit is paid.
- Verify that artwork matches the approved compliance template.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (84 units) | Tier 1 | 21-30 days |
| Pallet (1158 units) | Tier 2 | 7-12 days |
| Container (13313 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Rexa Air defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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